Request account deletion
Delete your account and associated records
This page is for Electric Meter Track (previously Bijli Hisaab), provided by NexaWave Apps. You do not need the app installed to send a request.
- Email nexawave.apps@gmail.com with the subject Electric Meter Track — account deletion request.
- Include the account email or username. Use the registered email when possible. Never send your password, PIN or OTP.
- We will verify that you own the account before deleting it. A request by itself does not immediately erase anything.
What is deleted?
After ownership verification, the request covers the app sign-in account, its profile and username mapping, and cloud meter/readings/history records associated with that account. If limited information must be retained for a legal or security reason, we will explain the exception when handling the request.
Exported backup files and browser copies on your own devices are outside remote deletion. You control those copies. Export a backup first if you want to keep your readings.
Delete readings while keeping the account
In the app, open Settings and choose “Delete everything”. This clears meter records; it does not delete the sign-in account. You can also email us to request deletion of specific records.
اکاؤنٹ حذف کرنے کی درخواست
اپنے رجسٹرڈ ای میل سے nexawave.apps@gmail.com پر اکاؤنٹ حذف کرنے کی درخواست بھیجیں اور ای میل یا صارف نام بتائیں۔ پاس ورڈ، PIN یا OTP نہ بھیجیں۔ شناخت کی تصدیق کے بعد اکاؤنٹ اور اس سے متعلق کلاؤڈ ریکارڈ حذف کیے جائیں گے۔ صرف درخواست بھیجنے سے فوراً ڈیٹا حذف نہیں ہوگا۔